Account Specialist


Job Summary:

The Account Specialist will work in the Finance Department and report to the Accounts Receivable Manager, assisting Customer Service Specialists and Regional Sales Managers with customer requests and questions, and executing day to day A/R activities and transactions affecting the General Ledger. This position is non-exempt and paid hourly.

Job Duties:

  1. Assist customers with account questions and payments
  2. Investigate and resolve customer inquiries via phone, email, or mail
  3. Continuously update customer information, with regards to contacts, change of address and/or billing information
  4. Resolve billing and short or over payment discrepancies
  5. Monitor and remove customer account holds
  6. Review A/R aging to ensure compliance with policy and procedures
  7. Assist and guide customers on the maintenance of their contracted inventory
  8. Provide monthly statements and fees to customers
  9. Inform customers of past due balances by various means including telephone calls, emails and mailings
  10. Monitor credit limit compliance; take appropriate action when limits are exceeded; recommend credit limit changes
  11. Special projects as assigned
  12. Other duties as assigned
  13. Engage in LEAN and continuous improvement initiatives
  14. Exhibit company values and a commitment to achieving YCH company vision and mission
  15. Adhere to all company policies

Job Qualifications:

  1. High school diploma or GED required
  2. BS/BA preferred
  3. Must have excellent computer skills with experience in Microsoft Office Suite, Sage X3 a plus
  4. Experience with Excel Pivot Tables a plus
  5. Understanding of contractual relationships
  6. Attention to detail
  7. Must be able to work independently and in groups
  8. Excellent communication skills (verbal and written)
  9. Excellent internal and external customer service skills
  10. Interpersonal skills (ability to work with all levels from hourly to management)
  11. Time management and multi-tasking skills
  12. Strong analytic and problem-solving skills

Email hops@ychhops.com with your resume and cover letter.